Privacy Policy

About Us

"We", "us" or "our" means Laser2Glow, with locations at 20-239 Queen St E, Brampton, ON, Canada, L6W 2B6; Bramalea Rd, Brampton, ON; and (opening August 1, 2026) Mississauga, ON.

About This Privacy Policy

Your privacy is important to us, so we've developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), booking system, mobile apps, and other online and offline products, services and experiences (collectively, the "Services").

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information, please contact us at laser2glow@gmail.com.

What Personal Information We Collect and How We Collect It

We collect personal information that you provide directly to us:

• Contact information. If you book an appointment, or sign up to receive our newsletter, emails, or text messages from us, we collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.
• Payment information. To book or pay for services through the Services, you will need to provide us with payment information (like your credit card information). Your financial information is collected and stored by a third-party payment processor (Stripe). Use and storage of that information is governed by that processor's applicable privacy policy.
• Appointment and treatment information. When you book with us, we collect information relevant to your appointment, such as service type, location, staff member, appointment history, and any intake or medical history information you provide for treatment safety purposes.
• Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.
• Communications information. We may also collect information during our communications with you, including information you send us when interacting with our staff, or when you call, email, or text us. This may include how you contacted us, your marketing preferences, and other information you choose to share.

How We Use Your Personal Information

We use the personal information we collect to:

• Send you appointment confirmations, reminders, and service-related updates.
• Send you our newsletter, promotions, or other marketing about our Services, where you have consented to receive it.
• Reply to your questions, inquiries, or customer service requests.
• Provide you with information about the Services that you request from us or which we feel may interest you.
• Monitor and analyze trends, usage and activities in connection with our Services and to improve them.
• Facilitate contests, promotions (such as our Mississauga grand opening offer), and process related entries and rewards.
• Detect, investigate and prevent fraudulent transactions and other illegal activities, and to protect the rights and property of us and our clients.
• Carry out our obligations arising from any agreement between you and us, including billing and collection.

We may also use your personal information to fulfill our obligations under applicable law, or for any other purpose described to you at the time your information was collected.

What Is Our Legal Basis for Processing

As a business operating in Canada, our collection and use of your personal information is generally governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and, for electronic marketing communications (including email and SMS), by Canada's Anti-Spam Legislation (CASL).

We will normally collect and use your personal information only where we have your consent to do so, where we need your information to perform a service for you (such as booking or providing a treatment), or where the processing is otherwise necessary for a legitimate business purpose that does not override your rights.

How We Share Your Personal Information

We may share your personal information:

• With vendors, consultants, and service providers who process personal information on our behalf — for example, our payment processor (Stripe), scheduling platform (Acuity Scheduling), email/SMS marketing platform, and website hosting provider.
• In connection with, or during negotiations of, any merger, sale of business assets, financing, or acquisition involving our business.
• Where legally required — for example, to comply with a court order or law enforcement request. We will only disclose your personal information in such cases where we have a good-faith belief it is required under applicable law.

Your Marketing Choices, Including Text Message (SMS) Marketing

When you sign up for a promotion, subscribe to our newsletter, or opt in to marketing/promotional messages, we use your personal information to help decide which offers may be of interest to you.

Email and mail marketing. We will send marketing messages if you have asked us to send you information, purchased services from us, or provided your details when entering a promotion, subject to applicable law. You may unsubscribe at any time using the link in any marketing email, or by contacting us at laser2glow@gmail.com.

Text message (SMS) marketing. If you provide your mobile number and give express consent, we may send you text messages about appointment reminders, promotions, and offers (such as our Mississauga opening promotion).

• Consent to receive text messages is never a condition of purchasing any goods or services from Laser2Glow.
• Message frequency varies depending on your interactions with us and current promotions.
• Message and data rates may apply, depending on your mobile carrier plan.
• You can withdraw consent and stop text messages at any time by replying STOP to any message. You'll receive one final confirmation message.
• For help, reply HELP, or contact us at laser2glow@gmail.com.
• In accordance with CASL, we keep a record of when and how you provided consent to receive text messages from us, and you may request details of, or withdraw, that consent at any time.

Retention of Your Data and Deletion

Your personal information will not be kept longer than necessary for the purpose it was collected for. When deciding how long to keep information, we consider its sensitivity, the risk of harm from unauthorized use, why we need it, and any legal retention requirements.

This does not prevent us from retaining personal information where necessary to comply with legal obligations, resolve disputes, or for evidential purposes.

International Transfers

We are based in Ontario, Canada, and personal information we collect is generally processed in Canada. Some of the third-party service providers we use to operate our Services (for example, payment processing, scheduling, and marketing platforms) may store or process personal information outside of Canada, including in the United States.

Where this occurs, we take reasonable steps to help ensure appropriate safeguards are in place to protect your personal information, consistent with PIPEDA and other applicable law.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access, correct, or request deletion of your personal information.
• Object to, or request that we restrict, our processing of your personal information, or request portability of your data.
• Withdraw consent at any time, where we rely on your consent to collect and process your personal information (including SMS/email marketing consent).

We respond to all requests to exercise these rights in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will take appropriate steps to inform you, consistent with the significance of the change. Please check this page periodically for the latest version.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out:

• Laser2Glow — 20-239 Queen St E, Brampton, ON, Canada, L6W 2B6
• Email: laser2glow@gmail.com
• Phone: 647.390.0046